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Consultative Solutions
"Building trusted relationships and providing expert services"
Length/Product Type
1 Day Course
Targeted Audience
Consultlants, Professional Services
Description
Are you struggling with your customer and project issues? Having trouble managing expectations or communicating with your customer? They won’t listen to you? It's no longer enough simply to supply your expertise; you must present and use it in the way that best answers the customers' needs. For most people, all of this requires a new set of skills and a totally different mindset. In other words, meeting today's challenges means fundamentally changing the way you work with your customer(s).
Consultative Solutions is a unique program designed to help consultants build trusted relationships and provide advisory services that are welcomed and respected by the customer. The skills taught in this course will help you better understand the needs of your customer(s) and work more effectively to provide your expert services.
Consultative Solutions is a unique program designed to help consultants build trusted relationships and provide advisory services that are welcomed and respected by the customer. The skills taught in this course will help you better understand the needs of your customer(s) and work more effectively to provide your expert services.
Objectives
Define what makes for a successful consultant and potential obstacles to success
Identify your role and critical tasks in the consulting process
Understand your customers through skillful questions and active listening
Learn how to ask questionings and respond to customers using a model for productive dialogue
Add value by giving meaningful advice with a focus on the customer’s business and personal needs
Learn techniques to identify and manage resistance productively
Achieve customer comradeship for long-term relationships
With this product you will receive
Recommended Supplemental Materials
Facilitator Instructions - to help you prepare for and facilitate each section of a course or customize and implement a template.
Training Products - A complete set of training materials rich with course training content and packaged into a single source file (PowerPoint) for ease of use. These materials include: Facilitator Guide, Participant Guide and Training Slides
Template Products - All template products come with training content, layout structure and/or frameworks in a sprcific training content area. You may customize with company information. Training content and layout is designed in PowerPoint, Word and/or Excel .
Training Products - A complete set of training materials rich with course training content and packaged into a single source file (PowerPoint) for ease of use. These materials include: Facilitator Guide, Participant Guide and Training Slides
Template Products - All template products come with training content, layout structure and/or frameworks in a sprcific training content area. You may customize with company information. Training content and layout is designed in PowerPoint, Word and/or Excel .
The Trusted Advisor - by David H. Maister (Author), Charles H. Green (Author), Robert M. Galford. This book is used to read a few stories as illustrations of soft phrasing.
Seven Habits of Highly Effective People – Steven Covey. This book is used to read a story that illustrates active listening.
DiSC self assessment – This product currently does not include the DiSC self assessment but it does include information on DiSC to help participants understand the customer. You can deliver this product with or without the self assessment. If you decide to use the assessment, we recommend the following preferred TM vendor:
http://www.bercumeassociates.com/index.html.
Please contact TrainingMade if you are interested in expanding to include the DiSC assessment
Seven Habits of Highly Effective People – Steven Covey. This book is used to read a story that illustrates active listening.
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DiSC self assessment – This product currently does not include the DiSC self assessment but it does include information on DiSC to help participants understand the customer. You can deliver this product with or without the self assessment. If you decide to use the assessment, we recommend the following preferred TM vendor:
http://www.bercumeassociates.com/index.html.
Please contact TrainingMade if you are interested in expanding to include the DiSC assessment
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